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The price they must pay

November 4, 2011

Tarmo Virki at The Globe And Mail dug up a rough cost estimation of cheap Android phones when they’re broken:

Returning a broken (Android) device costs an operator on average $130 in service costs, transport fees or in the costs of replacing of the device.

So if an operator sold a $100 Android phone, it got broken, the company is actually paying the customer $30 for the broken phone. I bet they didn’t think this through, or if they did then the only viable solution is to ignore the customer’s complaint and suggest him/her to buy another cheap Android phone instead.

I pity ‘da fool.

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